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Refund policy

YESUNE offers returns within 30 days of receipt of delivery.

  1. If the item(s) are returned in its original condition and the packaging is in as good as new condition, we offer a full refund of the item(s).
  2. If the item(s) are returned in its original condition, but not in their original and undamaged packaging, we charge 15% per package.
  3. All goods returned will be inspected for damage and authenticity upon receipt. YESUNE reserve the right to refuse to refund or replace and return the item(s) to you.
  4. If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 30 days of receipt for a refund. Please be aware that we will not refund your postage costs, as there is no error on our part.
  5. Items should be returned to our return address as instructed.
  6.  If the goods are returned to the wrong address, we reserve the right to refuse to refund if the goods are not received by our return center.
  7.  Items returned without an RMA (Return merchandise authorization) will not be accepted and will be returned to sender.

 

Orders We Do Not Accept Return

  1. For international orders, any additional fees for dispatch internationally, duty, or local tax are also all non-refundable.
  2. Customized products cannot be returned. Product warranty is available.
  3. Order over $1,000 cannot be returned. Please kindly test sample at first. Product warranty is available.
  4. If any item arrives damaged or incorrect please contact our customer service team within 14 days of delivery for a replacement order. Items not claimed as damaged after this period may not be authorized for replacement.
  5. Goods returned without an authorized returns number will not be accepted and will be returned to sender.
  6. Returned merchandise must be in saleable condition, with manufacturer's original packaging.

 

Refund Process

  1. To start a return, you can send us an email to support@yesune.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
  2. Refunds are issued based on the payment method used at the time of purchase. We issue refund in 1 business day after we receive return.

For an initial payment made by Paypal, the refund is immediate. For all other payment methods, the refund will be visible on your bank account within 5-10 business days.

 

Important Notes:

  1. Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded.
  2. Once we get your parcel and confirm all returned products, we will make the refund.
  3. Please make sure you have read all the information on this page before proceeding with your return.

 

You can always contact us for any return question at support@yesune.com.